Wednesday, October 7, 2020, 11:30 AM - 12:00 PM
The More You Know: A Guide to Understanding your Systems

As a platform provider, incidents and outages cost our customers money and it doesn't matter what your role is—developer, quality engineer, SRE, or even technical management—you must deliver trust.  Delivering trust is accomplished by shipping secure and reliable systems. And you have to know your systems in order to do that. I'll share how we developed a template that enables anyone at Twilio to understand their systems better, identify critical metrics to watch, and how to use Chaos Engineering to verify it all.