With the world shifting to everything online, digital dependency and pressure is higher than ever. In March, PagerDuty saw incidents double across the board for its customers, with significant spikes in industries like online learning and ecommerce. The pressure isn't letting up, nor are customer expectations. Based on PagerDuty's data and conversations with thousands of customers, Rachel will talk about the easiest things you can do to make a big difference in reducing operational work from incidents. She'll also discuss ways to reduce duplicative efforts, surfacing issues, and improve response times to build more reliable teams.